An e-mail template
An e-mail template represents a template for an e-mail. E-mail templates are used with automated and non-automated e-mails sent from the Salesforce organization. Let's start with an example where the VP of marketing wants to get all the details of each participant who has registered for the event. To send all the details together, we have to create an e-mail template. An organization can use an e-mail template with the following mentioned features:
Web-to-Lead
Web-to-Case
Email-to-Case
An assignment rule
An autoresponse rule
The escalation rule
Types of e-mail templates
You can create four different types of e-mail templates in Salesforce. They are as follows:
Text: All the users can customize text e-mail templates.
HTML with a letterhead: Administrators and users with the Edit HTML Templates permission can create or customize these types of e-mail templates based on a letterhead.
Custom HTML: Administrators and users with the Edit HTML Templates permission can create or customize...
