Assessing the capabilities of process automation in the Lightning Platform
As an app builder, you will often be presented with scenarios or requests by users within your organization where manual and time-consuming processes can be replaced using process automation in the Lightning Platform. Furthermore, in the same way that people have become accustomed to notifications when using non-Salesforce systems, such as receiving an acknowledgment that an online shopping order has been placed, customers will expect to receive some form of automation whenever they interact with your organization.
Not only do automation processes allow notifications – both internally and externally, but they can also be used to improve data quality, reduce inefficiencies, and increase productivity. Ultimately, with the use of process automation, data integrity increases and operational costs are lowered.
In the Lightning Platform, we can build these types of automation using Workflow, Flow, Process...
