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Salesforce CRM : The Definitive Admin Handbook - Third Edition

You're reading from   Salesforce CRM : The Definitive Admin Handbook - Third Edition Successfully administer Salesforce CRM and Salesforce mobile implementations with best practices and real-world scenarios

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Product type Paperback
Published in Jan 2015
Publisher Packt
ISBN-13 9781784397562
Length 480 pages
Edition 3rd Edition
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Authors (2):
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Paul Goodey GP Paul Goodey GP
Author Profile Icon Paul Goodey GP
Paul Goodey GP
Paul Goodey Paul Goodey
Author Profile Icon Paul Goodey
Paul Goodey
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Toc

Table of Contents (12) Chapters Close

Preface 1. Organization Administration 2. User Management in Salesforce CRM FREE CHAPTER 3. Configuration in Salesforce CRM 4. Data Management 5. Data Analytics with Reports and Dashboards 6. Implementing Business Processes in Salesforce CRM 7. Salesforce CRM Functions 8. Extending Salesforce CRM 9. Best Practices for Enhancing Productivity 10. Mobile Administration Index

Lookup filters


Lookup filters are used to restrict the values and lookup dialog results for the Lookup, Master-detail, and Hierarchical relationship fields.

You can specify the restrictions by configuring filter criteria that compare fields and values based on:

  • The current record

  • The related object (via the Lookup, Master-detail, or Hierarchical field)

  • The current user's record, permissions, and role

  • The records directly associated to the related object

As an example, you can:

  • Restrict the Contact Name field on an Account record to allow only those contacts that have a custom status of Active, filtering out inactive contacts

  • Restrict the Contact Name field on a case record to allow only those contacts that are associated with the Account record specified in the Account Name field in the Case record

  • Restrict the Account Name field on an Opportunity record to allow only those users who have an International profile to create or edit Opportunity records for accounts outside the United States

Optionally...

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