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Oracle CX Cloud Suite

You're reading from   Oracle CX Cloud Suite Deliver a seamless and personalized customer experience with the Oracle CX Suite

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Product type Paperback
Published in Mar 2019
Publisher Packt
ISBN-13 9781788834933
Length 254 pages
Edition 1st Edition
Concepts
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Author (1):
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Kresimir Juric Kresimir Juric
Author Profile Icon Kresimir Juric
Kresimir Juric
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Toc

Table of Contents (14) Chapters Close

Preface Section 1: Brave New World FREE CHAPTER
The King Is Dead, Long Live the King Overview of Products CX Solution Architecture Section 2: Service Provisioning and Basic Settings
As-Is and To-Be Analysis Adopting a Strategy - Organizational Changes Organizing and Conducting an Implementation Project Section 3: Getting the Oracle CX Suite to Work as One - Advanced Settings
Scenarios and Deployments Section 4: Use Case
Case Study - Oracle CX Cloud Other Books You May Enjoy

Understanding the As-Is analysis

Implementing new systems and solutions in corporate environments is not as easy as initially turning on the server. The implementation process takes a lot of time and effort. The cornerstone for successful implementation is to be able to understand the current situation, which is why the first step in any implementation needs to be an As-Is analysis. Failing to understand the basis of this analysis can lead to organizational disruption, decreased productivity, and exorbitant costs. This is usually caused by a less than optimal business processes definition, which implies less than optimal performance of implemented systems and solutions.

Steps in As-Is analysis

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