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Oracle CX Cloud Suite

You're reading from   Oracle CX Cloud Suite Deliver a seamless and personalized customer experience with the Oracle CX Suite

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Product type Paperback
Published in Mar 2019
Publisher Packt
ISBN-13 9781788834933
Length 254 pages
Edition 1st Edition
Concepts
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Author (1):
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Kresimir Juric Kresimir Juric
Author Profile Icon Kresimir Juric
Kresimir Juric
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Table of Contents (14) Chapters Close

Preface Section 1: Brave New World FREE CHAPTER
The King Is Dead, Long Live the King Overview of Products CX Solution Architecture Section 2: Service Provisioning and Basic Settings
As-Is and To-Be Analysis Adopting a Strategy - Organizational Changes Organizing and Conducting an Implementation Project Section 3: Getting the Oracle CX Suite to Work as One - Advanced Settings
Scenarios and Deployments Section 4: Use Case
Case Study - Oracle CX Cloud Other Books You May Enjoy

Implementing a strategy

The strategy must be implemented as a foolproof action, which can be broken down into three stages:

  • Identifying measurable commonly set annual goals
  • Developing special functional strategies
  • Developing and binding concise policy-making, for decision-making

Yearly goals

Annual goals represent concrete, measurable plans for what an organizational sub-unit should do to contribute to the fulfillment of the main business strategy. Annual goals focus on implementation through the transformation of long-term goals into concrete and short-term goals. While such goals clarify the long-term purpose(s) of the main strategy and the basis for assessing the success of the strategy, they are less useful for guiding...

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