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OpenStack Networking Cookbook
OpenStack Networking Cookbook

OpenStack Networking Cookbook: Harness the power of OpenStack Networking for public and private clouds using 90 hands-on recipes

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Profile Icon Sriram Subramanian
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Paperback Oct 2015 282 pages 1st Edition
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Profile Icon Sriram Subramanian
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Paperback Oct 2015 282 pages 1st Edition
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Can$55.99
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OpenStack Networking Cookbook

Chapter 1. Getting Started with OpenStack Networking

In this chapter, we will show you the following set of recipes covering the different ways to create and manage the core Neutron entities, namely Network, Subnet, and Port:

  • Creating a Subnet and Network using Horizon
  • Viewing the details of a Network using Horizon
  • Associating a Network to an instance using Horizon
  • Creating a Network using OpenStack CLI
  • Creating a Subnet using OpenStack CLI
  • Creating a Port without an associated instance using OpenStack CLI
  • Associating a Port to an instance using OpenStack CLI
  • Configuring the networking quota in OpenStack

Introduction

Businesses are increasingly adopting cloud-based solutions for their IT requirements. This move to cloud started with the server virtualization where a hardware server ran as a virtual machine on a hypervisor.

The server hardware connects to the Network switches using Ethernet and IP to establish Network connectivity. However, as servers move from physical to virtual, the Network boundary also moves from the physical network to the virtual network. As the cloud platforms leverage virtualization, it is important that they support the physical and virtual networking effectively.

OpenStack is an open source cloud platform that helps build public and private clouds at scale. In OpenStack, the name for the OpenStack networking project is Neutron. The functionality of Neutron can be classified as core and service. In the rest of the book, the terms Neutron and OpenStack networking are used interchangeably.

The OpenStack networking core functionality refers to the Layer 2 (L2) Network connectivity and basic IP address management for virtual machines. Neutron provides the core functionality using entities such as Network, Subnet, and Port. This chapter will provide you with recipes about managing these entities. The OpenStack networking service functionality deals with the Layer 3 (L3) to Layer 7 (L7) capabilities as defined in the OSI Network model.

Neutron also works with the telemetry module called Ceilometer in order to let the cloud operators monitor the health of the OpenStack Networks.

In order to implement the recipes covered in this chapter, you will need an OpenStack setup, as described here:

Introduction

This setup has one compute node and one node for the controller and networking services. For this chapter, you can also set up a single all-in-one environment. This book is based on OpenStack on the Ubuntu platform. For other platforms, such as Red Hat, the dashboard may have a different theme but there should not be any difference in the functionality.

Creating a Subnet and Network using Horizon

Network and Subnet are the fundamental networking entities in OpenStack. Using these two entities, virtual machines or instances are provided with Network connectivity. The creation of a Subnet and Network go hand in hand. Both OpenStack CLI and Horizon support the creation of a Subnet and Network. This recipe explains how to create a Subnet and Network using Horizon.

Getting ready

In order to create a Network and Subnet, you will need the following information, minimally:

  • The Network name
  • The Subnet name
  • The IP address range for the Subnet—the range should be in CIDR format

How to do it…

  1. Log in to the OpenStack Horizon dashboard.
  2. In the left navigation menu, click on Project | Network | Networks.
  3. Now click on the + Create Network button. The following screen will be displayed:
    How to do it…
  4. Enter the Network Name and click Next.
  5. The next screen lets you create the Subnet that will be part of the Network.
  6. Enter the Subnet Name and the address range in CIDR format, as shown in the following screenshot:
    How to do it…
  7. Click Next. In the next screen, all the fields are optional, so click on Create.
  8. Once the Network and Subnet are created successfully, the entry will appear in the Networks table, as shown here:
    How to do it…

The preceding steps covered the most commonly used workflow to create a Network and Subnet using Horizon.

How it works…

The Network and Subnet entities represent two basic Networking functionalities. A Network defines the Layer 2 (L2) boundary for all the instances that are associated with it. All the virtual machines in a Network are a part of the same L2 broadcast domain. The Subnet, on the other hand, is the range of IP addresses that are assigned to the virtual machines on the associated Network. OpenStack Neutron configures the DHCP server with this IP address range and it starts one DHCP server instance per Network, by default. OpenStack Neutron also allocates one IP to act as the gateway IP unless the user provides a specific IP address for the gateway.

There's more…

As you can see from the UI, it is possible to create a Network without a Subnet. You can choose between the IPv4 or IPv6 addressing schemes. The Subnet Details section allows operators to enable or disable DHCP for the Network. Optionally, you can also specify the DNS servers and IP pools.

Viewing the details of a Network using Horizon

Once a Network and Subnet have been created, you can use Horizon to view useful details such as the ID, Network Type, and Gateway IP. You can also view the topology of the Network that you just created.

Getting ready

For this recipe, you need to know the name of the Network whose details you want to view.

How to do it…

  1. Log in to the OpenStack Horizon dashboard using a user ID with an administrative role.
  2. In the left navigation menu, click on Project | Network | Networks.
  3. On the right-hand side, you will see a list of all the Networks. In the following screenshot, you can see two Networks:
    How to do it…
  4. To view the details of a particular Network, click on the Name of the Network:
    How to do it…
  5. In the preceding screen, the key fields to note are Network Type, Segmentation ID, and Gateway IP for the Subnet.
  6. To view the topology, click on Network Topology in the left navigation panel:
    How to do it…
  7. As you can see, the two Networks are shown as vertical color-coded bars. The Subnets belonging to the Network are indicated at the end of the bars.

How it works…

When you create a Network, the Horizon dashboard makes a REST API call to Neutron to create a Network. During the installation, the OpenStack administrator configures Neutron with a tenant Network type. This Network type is used by Neutron to create the Network.

Note

Note that if you create and view the Network with a non-administrative role, some of the fields may not be displayed.

While creating the Subnet, we did not select any gateway IP, so Neutron will automatically select the first IP address in the Subnet and configure this as the gateway IP for that Subnet.

Associating a Network to an instance using Horizon

Once the Network and Subnet are created, the next step for the end user is to create an instance or virtual machine and associate the Network to the virtual machine. This recipe shows you how to accomplish this.

Getting ready

One of the prerequisites to create an instance is to add a virtual machine image to the Glance image service. In our example, we will add a CirrOS image and use this image to create an instance.

How to do it…

  1. Log in to the OpenStack Horizon dashboard using the appropriate credentials.
  2. In the left navigation menu, click on Project | Compute | Instances.
  3. Now click on the Launch Instance action on the right-hand side of the screen. The wizard to create and start an instance will be displayed:
    How to do it…
  4. Enter a name for the instance, choose a Flavor, select a source as Boot from image, and choose the desired image:
    How to do it…
  5. To associate the instance to a Network, click on the Networking tab at the top. You should see a screen where the Selected networks field is empty:
    How to do it…
  6. In the Available networks field, click on the + sign next to the Network to which the instance needs to be associated. Then click on Launch:
    How to do it…
  7. This should result in the creation and booting up of your instance and the Instances table is updated to show you the instance that was just created:
    How to do it…

This recipe showed you that as a part of instance creation, the Horizon GUI allows users to choose the Network to which the instance needs to be associated.

How it works…

As part of the instance creation process, the user chooses the Network to which the instance will be associated. The instance creation and scheduling is the responsibility of Nova and it sends a create Port request to Neutron in order to associate the instance to the selected Network.

In response to the create Port request, Neutron will ensure that the virtual Network on the hypervisor server is configured so as to provide connectivity to the virtual machine. For the very first instance created on the Network, the Neutron server will also start a DHCP process on the Network node. This happens when DHCP is enabled on the corresponding Network. Once a virtual machine boots up, it will send a DHCP request. In response to this request, the DHCP server for that Network will respond with an IP address.

There's more…

If there is exactly one Network for a given tenant, then the dashboard automatically selects this Network when an instance is created. Additionally, note that the tenants can associate more than one Network to an instance. This will create multiple interfaces in the virtual machine.

Creating a Network using OpenStack CLI

We have seen how to use the Horizon dashboard to create a Network. Let's now do the same with OpenStack CLI. Several CLI commands offer additional capabilities when compared to the dashboard. So it is good to develop a sound knowledge of the CLI commands.

Getting ready

You will need the following information to create a Network using CLI:

  • The login credentials for SSH to a node where the Neutron client packages are installed (usually the controller node)
  • A shell RC file that initializes the environment variables for CLI

How to do it…

The next set of steps will show you how to use the Neutron CLI commands to create a Network:

  1. Using the appropriate credentials, SSH into the OpenStack node where the Neutron client software packages are installed.
  2. Source the shell RC file to initialize the environment variables required for the CLI commands:
    openstack@controller:~$ source author_openrc.sh
    
  3. The contents of a typical shell RC file are as follows:
    openstack@controller:~$ cat author_openrc.sh
    export OS_TENANT_NAME=cookbook
    export OS_USERNAME=author
    export OS_PASSWORD=password
    export OS_AUTH_URL=http://controller:35357/v2.0
    openstack@controller:~$ openstack
    
  4. The command to create a Network is neutron net-create, and in the simplest form, the only argument required is the Network name:
    How to do it…
  5. You can view all the Networks created using the neutron net-list command:
    How to do it…
  6. One of the interesting command-line options for the neutron net-create command is the --tenant-id option. This option allows users with an administrative role to create a Network for another tenant. The following screenshot shows you how an administrative user (for an administrative project or tenant) creates a Network for a cookbook tenant:
    How to do it…
  7. The tenant ID argument works only when the user specifies the unique tenant ID. However, sometimes it is convenient to use the tenant name. The following command automates the conversion from the tenant to the tenant ID. The keyword, cookbook, is the tenant name used for this command:
    How to do it…

How it works…

When the user executes the neutron net-create command, the user name and tenant name attributes are taken from the shell environment variables that were initialized at the beginning. Neutron creates the Network with this user and tenant (or project). However, once the --tenant-id option is used, the Network is created on behalf of the tenant whose ID is specified.

There's more…

Users can specify several other arguments while creating Networks. These options are provider:network_type, --provider:segmentation_id, and router:external. While we will be taking a closer look at these parameters in the subsequent chapters, it is important to note that some of these options are available only if users have the administrative privilege.

To view the details of a specific Network, you can use the neutron net-show command.

Creating a Subnet using OpenStack CLI

Similar to the CLI commands to create a Network, the next recipe will explore the CLI command to create a Subnet. The key aspect of the CLI commands for Subnet creation is that a Network Name is a mandatory attribute.

Getting ready

You will need the following information to get started:

  • The login credentials for SSH to a node where the Neutron client packages are installed
  • A shell RC file that initializes the environment variables for CLI

How to do it…

The next set of steps will show you how to use Neutron CLI to create a Subnet:

  1. Using the appropriate credentials, SSH into the OpenStack node where the Neutron client software packages are installed.
  2. Source the shell RC file to initialize the environment variables required for the CLI commands as seen in the previous recipe.
  3. The command to create a Subnet is neutron subnet-create and the mandatory arguments are the Network name and IP address range in the CIDR format. However, it is a good practice to specify a name for the Subnet. For simplicity, we will choose the Network, CookbookNetwork2, that was created earlier because it does not have any associated Subnet yet:
    How to do it…
  4. Now, when we execute the neutron net-list command, we will see that CookbookNetwork2 has an associated Subnet that we just created:
    How to do it…
  5. Users can view the list of Subnets using the neutron subnet-list command:
    How to do it…

How it works…

When the user executes the neutron subnet-create command, Neutron creates a Subnet with the specified IP address range and other parameters. Neutron also associates the Subnet with the specified Network.

Creating a Port without an associated instance using the OpenStack CLI

Port is another building block in OpenStack Neutron. You will not find a way to create a Port using the Horizon dashboard. As we saw earlier in the Associating a Network to an instance using Horizon recipe, a Port is created implicitly as a part of the create instance operation from the dashboard. However, using CLI, some advanced networking configuration can be accomplished. This recipe shows you how to create a Port using OpenStack CLI.

Getting ready

You will need the following information to get started:

  • The login credentials for SSH to a node where the Neutron client packages are installed
  • A shell RC file that initializes the environment variables for CLI

How to do it…

The next set of steps will show you how to use Neutron CLI to create a Port:

  1. Using the appropriate credentials, SSH into the OpenStack node where the Neutron client software packages are installed.
  2. Source the shell RC file to initialize the environment variables required for the CLI commands as seen in the previous recipe.
  3. The command to create a Port is neutron port-create and the only mandatory parameter is the Network name. However, it is a good practice to specify a name for the Port:
    How to do it…
  4. Note that the Port has been assigned a MAC address as well as an IP address.
  5. You can use the neutron port-list command to view a list of all the Ports in the system:
    How to do it…

How it works…

A Port primarily represents an endpoint in a Network. The most common Ports in an OpenStack environment are the virtual interfaces in a virtual machine.

When the neutron port-create command is executed, OpenStack Neutron allocates a unique MAC address to the Port. The Network name argument effectively helps Neutron in identifying a Subnet and then Neutron assigns an IP address to the Port from the list of available IP addresses in the Subnet.

The post-create request is also the most common trigger to configure the physical and virtual Networks using the appropriate drivers.

Associating a Port to an instance using OpenStack CLI

The previous recipe showed you how to create a Port using CLI. The next recipe shows you how we can use an existing Port as part of the instance creation command.

Getting ready

For this recipe, you will have to identify the Port that you want to associate with an instance. For the instance creation itself, the software image needs to be identified.

How to do it…

The next set of steps will show you how to use the Nova and Neutron CLI commands to create an instance that uses an existing Port:

  1. Using the appropriate credentials, SSH into the OpenStack node where the Neutron and Nova client software packages are installed.
  2. Source the shell RC file to initialize the environment variables required for the CLI commands as seen in the earlier recipes.
  3. Execute the neutron port-list command and identify the ID of the Port that you want to use to create an instance. Make a note of the MAC and IP addresses assigned to the Port:
    How to do it…
  4. The CLI command to create an instance is nova boot. This command supports an argument called --nic that allows us to specify a Port ID that we want to associate with the instance:
    openstack@controller:~$ nova boot --flavor m1.tiny --image cirros-0.3.3-x86_64 --nic port-id=ee6f30a1-6851-435a-89cd-a8e7390325a4 CLIPortVM
    
  5. Note that the virtual machine name used in the command is CLIPortVM. If we execute the nova show command now, we can see the details about the instance:
    How to do it…
  6. In the preceding output, you can see that the IP address of the Port created using CLI has been assigned to the instance.
  7. Log in to the Horizon dashboard and navigate to Network Topology, as discussed in the Viewing the details of a Network using Horizon recipe. In Network Topology, move the mouse pointer over the icon representing the instance and click on Open Console as shown here:
    How to do it…
  8. In the resulting window, log in to the instance. In our example, we will be using the CirrOS default username and password for the login.

    At the shell prompt of the instance, type ifconfig eth0. This command will show the virtual interface for this instance. The command output shows the MAC and IP addresses that are assigned to the virtual interface:

    How to do it…

This recipe demonstrated how to associate a Port to an instance. At the end of the recipe, we can see that the MAC and IP addresses for this virtual interface (eth0) match those of the Port that we used in the nova boot command.

How it works…

We have seen that Neutron assigns an IP address and MAC address to a Port during their creation. When users execute the nova boot command with the --nic option, then Nova takes the IP and MAC addresses of the Port and uses this information to configure the virtual interface of the instance.

There's more…

This technique of creating a Port prior to the instance creation is helpful if a specific IP address needs to be assigned to an instance or virtual machine. While we will cover this in another recipe later in the book, it is important to note that this capability is not available using the Horizon dashboard.

Configuring the networking quota in OpenStack

Quotas are limits defined in OpenStack to ensure that the system resources and capacity are used in a systematic manner. Different users can be given different quota limits based on their requirement and priority. In this recipe, we will show you how to configure a quota related to networking at a project level and for the whole system.

Getting ready

The setting up and enforcement of the quota are done at the project level. If any user in the project tries to exceed the allotted quota, the system will reject the corresponding request. To configure the quota-related parameters, you need to have a good idea about the capacity, scale, and performance requirements of your OpenStack-based cloud.

How to do it…

The following steps will show you how to configure the networking-related quota:

  1. Log in to the OpenStack Horizon dashboard using a user ID with an administrative role.
  2. In the left navigation menu, click on Identity and then Projects. In the Actions column, select Modify Quota for the tenant of your choice, as follows:
    How to do it…
  3. In the resulting window, the networking-related quotas are defined as shown in the following screenshot. Make the changes and click Save.
    How to do it…
  4. In order to change the networking-related quota at the whole system level, you need to change the settings in the Neutron server configuration file.
  5. With the appropriate credentials, SSH into the node where the Neutron server is running.
  6. Open the Neutron configuration file using your desired editor. For example, the command for vi editor will be as follows:
    openstack@controller:~$ sudo vi /etc/neutron/neutron.conf
    
  7. In the configuration file, look for a section starting with [quotas]. All the quota-related settings start with quota_. Edit these settings as required and save the file.
  8. The Neutron server needs to be restarted for these settings to take effect. Restart the Neutron server using the following command:
    sudo service neutron-server restart
    

How it works…

All the quota settings are stored on a per project (tenant) basis. During the creation of a project using CLI or Horizon, OpenStack (Keystone) fetches the system-wide default quotas from the configuration files and associates them to the project (or tenant). Hereafter, even if the system-wide quotas are changed, the project-level quotas do not change automatically. However, the project-level quotas can be changed anytime using Horizon or CLI, and these changes take effect immediately.

All the OpenStack commands and API calls are checked against the project-level quotas. If any commands or API calls violate the limits, they will be rejected with an appropriate error.

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Description

Networking in OpenStack has evolved from Nova Network to Neutron. This has resulted in a rich suite of networking services available to OpenStack users and administrators. Advanced services such as routers, firewall, and load balancers use building blocks such as network and subnets. Recent improvements support powerful customization using plugins. The evolution of Neutron continues as it integrates with tools like Ceilometer and Heat. This book will explore the built-in capabilities of Neutron to effectively deploy cloud solutions. You will begin with the most fundamental constructs of OpenStack Networking for switching and routing. You will then learn how to provide your tenants with services like firewalls and load-balancers. The step-by-step recipes will help you configure and troubleshoot networking problems in your cloud. This book will also introduce you to advanced topics like Ceilometer, Heat, and other upcoming tools in OpenStack

Who is this book for?

This book is aimed at network and system administrators who want to deploy and manage OpenStack-based cloud and IT infrastructure. If you have basic knowledge of OpenStack and virtualization, this book will help you leverage the rich functionality of OpenStack Networking in your cloud deployments.

What you will learn

  • Operate OpenStack Networking for public and private clouds
  • Configure advanced routing services for your workloads
  • Secure data traffic using firewallasaservice capabilities of OpenStack
  • Discover how to leverage VXLAN to implement SDN in your OpenStack cloud
  • Monitor the virtual networks using Ceilometer
  • Develop plugins to enhance and customize OpenStack Networking
  • Provide HA and VPN connectivity for your virtual machines
  • Troubleshoot and solve common problems with OpenStack Networking
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Table of Contents

13 Chapters
1. Getting Started with OpenStack Networking Chevron down icon Chevron up icon
2. Using Open vSwitch for VLAN-Based Networks Chevron down icon Chevron up icon
3. Exploring Other Network Types in Neutron Chevron down icon Chevron up icon
4. Exploring Overlay Networks with Neutron Chevron down icon Chevron up icon
5. Managing IP Addresses in Neutron Chevron down icon Chevron up icon
6. Using Routing Services in Neutron Chevron down icon Chevron up icon
7. Using Neutron Security and Firewall Services Chevron down icon Chevron up icon
8. Using HAProxy for Load Balancing Chevron down icon Chevron up icon
9. Monitoring OpenStack Networks Chevron down icon Chevron up icon
10. Writing Your Own Neutron ML2 Mechanism Driver Chevron down icon Chevron up icon
11. Troubleshooting Tips for Neutron Chevron down icon Chevron up icon
12. Advanced Topics Chevron down icon Chevron up icon
Index Chevron down icon Chevron up icon

Customer reviews

Rating distribution
Full star icon Full star icon Full star icon Full star icon Full star icon 5
(4 Ratings)
5 star 100%
4 star 0%
3 star 0%
2 star 0%
1 star 0%
JORGE CARLOS FRANCO Dec 10, 2015
Full star icon Full star icon Full star icon Full star icon Full star icon 5
I bought the book early last August (eBook) and I found a valid resource on it. The cookbook format was very useful for me, is well written and speaks about all the necessary topics to get your OpenStack networking 'connected'.Maybe the perfect reader segment are the 'medium' skilled persons, but beginners and experts can also read it. Learn or review an important topic is always good thing.
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SuJo Dec 25, 2015
Full star icon Full star icon Full star icon Full star icon Full star icon 5
$5 Packt sale right now, head over to their site now and pick this book up. You'll learn a lot of information you just won't find elsewhere, OpenStack is simply amazing and blowing the wheels off the Vmware momentum that is finally losing it's steam, mostly because of the darn fees. The recipes in this cookbook are amazing and well thought out, and it won't be disappointing. I absolutely love the interface and how easy it is to get started, this has really helped with optimizations as well.
Amazon Verified review Amazon
ruben Dec 26, 2015
Full star icon Full star icon Full star icon Full star icon Full star icon 5
This is a very interesting book for ones who want to be speceliazed in networking applications in networking,I like the topic of VPN networking and appications. This book will explore the built-in capabilities of Neutron to effectively deploy cloud solutions. You will begin with the most fundamental constructs of OpenStack Networking for switching and routing. You will then learn how to provide your tenants with services like firewalls and load-balancers. The step-by-step recipes will help you configure and troubleshoot networking problems in your cloud. This book will also introduce you to advanced topics like Ceilometer, Heat, and other upcoming tools in OpenStack.Ruben.
Amazon Verified review Amazon
Perry Nally Dec 30, 2015
Full star icon Full star icon Full star icon Full star icon Full star icon 5
I love this book. Be aware that it walks you through OpenStack Kilo version, you can still use most versions of OpenStack to complete the various tasks. In fact you can complete many of the recipes using DevStack, but not all. I learned the nitty gritty of OpenStack cloud computing fast with this book. If you are at all inclined to buy a book to help you out on your OpenStack adventure, let this be the book, or eBook.
Amazon Verified review Amazon
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  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela
What is custom duty/charge? Chevron down icon Chevron up icon

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order? Chevron down icon Chevron up icon

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges? Chevron down icon Chevron up icon

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

  • If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
  • Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.
How can I cancel my order? Chevron down icon Chevron up icon

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact customercare@packt.com with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at customercare@packt.com using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy? Chevron down icon Chevron up icon

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

  1. If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
  2. Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
  3. You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
  4. Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
  5. If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
  6. Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged? Chevron down icon Chevron up icon

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use? Chevron down icon Chevron up icon

You can pay with the following card types:

  1. Visa Debit
  2. Visa Credit
  3. MasterCard
  4. PayPal
What is the delivery time and cost of print books? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela