You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

View More author details

Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Viewing SCSM reports

In this recipe, we will show you how to navigate through the reporting section of the Service Manager console and how to work with the built-in reports that are shipped out of the box with Service Manager.

Getting ready

Before you can work with reports, it is required that you have already installed a Service Manager Data Warehouse Management Server and that it has been registered with the Service Manager server installation. You also need to ensure that the initial synchronization of the management packs is complete and the ETL jobs have run. Information on how to complete these two tasks can be found in the TechNet library at the following URL:

https://technet.microsoft.com/en-us/system-center-docs/sm/deploy/deploy-registering-with-the-service-manager-data-warehouse-to-enable-reporting. This process normally takes several hours to complete from the time the Data Warehouse Management Server was registered.