Creating a customer success solution using sentiment analysis
Building solutions for business departments is an essential task for Power Platform makers. Our goal is to find manual procedures in need of automation.
As an example, in this recipe, we will look at how we can help a marketing department discover customer success stories using AI Builder’s sentiment analysis by examining the company’s Twitter feed to find positive comments using built-in canvas functions.
Getting ready
The application in this recipe will use a connection to Twitter. Therefore, you will need an account on this social media service to complete the recipe. You can authorize this connection using credentials (shared application) or an authenticated application created on Twitter. For more information regarding this, please visit https://developer.twitter.com/en/docs/authentication/overview
How to do it…
This recipe will use a SharePoint list to store the customer success...
