Juan Tomás Oliva Ramos is an environmental engineer from University of Guanajuato, Mexico, with a master's degree in administrative engineering and quality. He is an expert in technologies used to improve processes and project management. He also works in statistical studies and develop processes around it. He has been part of the design of surveillance and technology alert models as support for education, and the development of new products and processes. His specialities include the design of professional, engineering, and postgraduate updating programs in face-to-face and virtual environments.
I want to thank God for giving me the wisdom and humility to review this book. I want to thank my family for staying with me all this time (Brenda, Regina, Renata and Tade), I love you.
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