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Integrating CRM across your Organization for Business success

You're reading from   Integrating CRM across your Organization for Business success Build your business processes around the needs of your customers by successfully integrating your CRM within your core business functions to drive improvement

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Product type Paperback
Published in Jan 2016
Publisher Packt
ISBN-13 9781783001040
Length 180 pages
Edition 1st Edition
Concepts
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Author (1):
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Andrew Blackmore Andrew Blackmore
Author Profile Icon Andrew Blackmore
Andrew Blackmore
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Table of Contents (14) Chapters Close

Integrating CRM Across Your Organization for Business Success
Credits
About the Author
About the Reviewer
Preface
1. What is CRM Integration and Why is It Good for Your Business? 2. How to Implement an Integration FREE CHAPTER 3. How to Build a Contact Integration 4. How to Build a Sales Management Integration 5. How to Build a Collections Management Integration 6. How to Build a Vendor Management Integration 7. How to Build a Support Management Integration 8. How to Develop and Maintain Your Integration 9. Where Next for Integrations – the Cloud and Other Areas

CRM UI changes


We have defined the entities, how they relate to each other, how they will be uniquely identified, and we have defined the fields for each entity and how they map between CRM and ERP fields, the CRUD synchronization actions, and we have considered the security implications for the changes we will be making.

We will now identify the UI changes to CRM that will need to be made for each entity.

UI changes to customer screens

New fields are being added to the customer entity that will need to be shown on the customer screen:

  • Customer number

  • Group code

  • Short name

  • Terms code

  • Credit limit

  • Credit on hold status

  • Active/inactive status

A field on the customer screen that will change is:

  • Type: There will a new type that can be shown for a customer "ERP customer"

A new UI rule that will be added is:

  • When a customer is of type "ERP customer" it should not be editable or deletable. This is because we are not synchronizing updates or deletes of customers from CRM to ERP.

A new UI button that will be added...

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