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Integrating CRM across your Organization for Business success

You're reading from Integrating CRM across your Organization for Business success Build your business processes around the needs of your customers by successfully integrating your CRM within your core business functions to drive improvement

Product type Paperback

Published in Jan 2016

Publisher Packt

ISBN-13 9781783001040

Length 180 pages

Edition 1st Edition

Concepts

CRM

Author (1):

Andrew Blackmore

View More author details

Table of Contents (14) Chapters

Integrating CRM Across Your Organization for Business Success

Credits

About the Author

About the Reviewer

Preface

1. What is CRM Integration and Why is It Good for Your Business?

2. How to Implement an Integration FREE CHAPTER

3. How to Build a Contact Integration

4. How to Build a Sales Management Integration

5. How to Build a Collections Management Integration

6. How to Build a Vendor Management Integration

7. How to Build a Support Management Integration

8. How to Develop and Maintain Your Integration

9. Where Next for Integrations – the Cloud and Other Areas

About the Reviewer

Davy Pelssers is a freelance SAP CRM and SAP CRM Authorizations consultant. He started his SAP consulting career in 2000, and since then has worked within several SAP modules in the past such as SAP IS-U, SAP BW, SAP CRM, and SAP Authorizations. For the past 10 years, his focus has been in the area of SAP Customer Relationship Management and SAP CRM Authorizations. In this last area, he has become a real expert due to his profound research. His main strengths are his capability to creatively design solutions for complex customer requirements, his persistence in solving issues, and his drive to always learn new things.

Davy is founder of the company Dasap Consulting BVBA and is located in Belgium.

He is also the owner of the website www.sapuniversity.eu where a group of motivated SAP consultants from over the world share their knowledge by writing useful articles about the established SAP modules.

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Authors (1)

Andrew Blackmore

Andrew Blackmore

Andrew Blackmore works for Sage Software Solutions in Vancouver. He has spent the last 15 years leading the development of integrations between CRM and ERP applications all over the world, using every different technology available and for any conceivable business use case. Over that time, he has built up a large store of experience and knowledge that he is imparting in this book. He has seen first-hand the business benefit of integrating CRM in organizations and has a deep familiarity of the techniques and solutions in this book. Andrew's passion is developing software in an ingenious way to build efficient, innovative solutions that provide a real lasting business benefit for customers. He is currently working on the new cloud and mobile solutions projects for Sage.

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