Summary

In this chapter, we went through SAP CRM master data: the organizational model, business partners, products, pricing, plants, and vendors. This chapter forms the basis of the sales process within SAP CRM and it is necessary before understanding transaction processing in SAP CRM. With this chapter, you have got a good understanding of how to set up master data and configure the system to replicate data from the SAP ECC system to CRM.

Organization data, business partners, and products form the basis of all transactions. Any issue with this data has an impact downstream and causes hindrance to the order to cash cycle. This chapter gave appropriate information to minimize and reduces risk related to master data and to make sure you understand the details around the setup.

This chapter also built a foundation for the remaining chapters in this book. The next chapter is about master data in SAP APO, where we will cover the master data including location, plant, and resource master that plays a role in the order fulfillment process while business transactions are processed in the SAP CRM system.