Summary

In this chapter, we looked how governance and management are two important aspects to ensure that the portal initiative is well-aligned with the business drivers and the organizational processes to support it. We looked at how PMO and Portal Offices can be established (or enhanced) to serve towards the overall business goal. We shared some vital steps that can be reused towards a portal governance regardless of the industry domain your portal serves. We provided some examples of how A2Z Bullion Bank dealt with and acted against each of the best practice steps. We finished the chapter showing how the ROI can be measured and realized during the lifecycle of a portal initiative. Portal initiatives need to be run by a strong governance, and this governance will now provide the foundation to enable the portal initiative to be successful.