Search icon CANCEL
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Conferences
Free Learning
Arrow right icon
Arrow up icon
GO TO TOP
Hearing the Voice of the Customer

You're reading from   Hearing the Voice of the Customer Boost your business revenue by interpreting the customer's voice

Arrow left icon
Product type Paperback
Published in Jan 2018
Publisher
ISBN-13 9781634623315
Length 153 pages
Edition 1st Edition
Tools
Arrow right icon
Author (1):
Arrow left icon
Bill Inmon Bill Inmon
Author Profile Icon Bill Inmon
Bill Inmon
Arrow right icon
View More author details
Toc

Table of Contents (15) Chapters Close

1. Introduction FREE CHAPTER
2. 1: Value 3. 2: Source 4. 3: Technology 5. 4: Taxonomies 6. 5: Text 7. 6: Visualization 8. 7: Restaurants 9. 8: Call Centers 10. 9: Airlines 11. 10: Surveys 12. 11: Strategy 13. 12: Infrastructure 14. 13: Combinations 15. Index

The voice of the customer

Success in managing a restaurant always boils down to one thing: the opinion of the customer. The restaurant can rate itself all it wants in whatever categories it wants. But the only rating and opinion that really counts is that of the customer.

For long term success and health the restaurant needs to listen continuously to what the customer is saying about the restaurant. It is not enough for the restaurant to hear the voice of the customer today. The restaurant must hear the voice of the customer tomorrow, next week, and next month.

Although there are many ways feedback to the restaurant can be accomplished, the most common is over the Internet.

lock icon The rest of the chapter is locked
Register for a free Packt account to unlock a world of extra content!
A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.
Unlock this book and the full library FREE for 7 days
Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of
Renews at $19.99/month. Cancel anytime