Chapter 9: Serving Information from Various Sources

In the previous chapter, we looked at presenting our chatbot in Teams. The user experience is now targeted specifically at authenticated users. We now can determine the type of information we return based on the user's permissions and access to that information.

This chapter focuses on providing contextual information back to users. Knowing who the user interacting with our chatbot is, we can easily determine the type of information returned, based on that respective user's permissions and access to the information.

In this chapter, we will tackle the following topics:

• The role of connectors in a Power Virtual Agents conversation
• Retrieving data using available connectors
• Retrieving data from other sources

At the end of this chapter, we will have a comprehensive understanding of how Power Virtual Agents interacts with external systems to retrieve relevant data and use that data in our chat conversation...