Chapter 7: Delivering Process Change in Your Organization
Now that you understand your processes and what needs to be changed, this chapter looks at how to manage process change across your organization. Remember that sometimes processes affect multiple teams and departments. This can be a challenge and needs to be carefully managed to ensure success.
By the end of this chapter, you will be able to understand the eight steps of effective process change, the different models of business change, and the common challenges of process change.
In this chapter, we're going to cover the following main topics:
- Eight steps for effective change
- Models for business change
- People effects of process change
- The common challenges of process change
