Determining goals for continuous feedback
Considering an organization that wants to transform toward continuous feedback (which was defined in Chapter 10, examples of transformation goals for each of the six categories described earlier in this chapter are described here:
- Agility:
- We establish a real-time feedback loop with our users, reducing the cycle time from feedback receipt to feature enhancement.
- We integrate customer feedback directly into our sprint-planning process, ensuring that each sprint’s work is directly influenced by user insights.
- We deploy a user acceptance testing platform for new features, allowing us to gather user feedback and iterate improvements quickly after deployment of the initial release.
- We implement an automated system for collecting, analyzing, and prioritizing feedback.
- Efficiency:
- We automate the feedback analysis process, reducing the time required to categorize and act on feedback.
- We reduce operational costs by streamlining feedback...
