Planning your strategy
We outlined what it takes to understand your users, applications, and devices. You saw various tools and methods to capture and catalog data. The next step is to plan your analysis and design strategy. Once you collect your data through surveys, automation, or a mix of methods, you will need to analyze the data. You can process the raw data into useful information by creating your defined use cases. Once you define your use cases, you need to define your strategy further.
Which use cases will you tackle first? Do you design for everyone or for a few? Where do you start? How long will it take? What is most important? These are all the important questions to ask and ultimately answer. Consider the following methods:
- 80-20 rule: According to the Pareto principle, 80 percent of issues are owned by 20 percent of the user population. This 20 percent are your potential problem users or high-demand users. To gain rapid acceptance and early success, focus on the other 80 percent...
