To get the most out of this book

This book is intended to provide value for practitioners at any stage of their ServiceNow journey but has been specifically written to be accessible for those starting their first ServiceNow project. While those with prior ServiceNow experience might be able to jump right into the chapters that seem most interesting, we recommend starting with Part 1 as you frame your plan and business case for ServiceNow, picking up with Part 2 before kicking off the technical configuration, and turning to Part 3 before go-live or when you feel the topics might apply to you.