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ServiceNow Cookbook

You're reading from ServiceNow Cookbook Acquire key capabilities for the ServiceNow platform

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781785880520

Length 376 pages

Edition 1st Edition

Tools

ServiceNow

Concepts

IT Service Management

Authors (2):

Dustin Turner

Ashish Rudra Srivastava

View More author details

Table of Contents (8) Chapters

Preface

1. Getting Started with Service-Now FREE CHAPTER

2. Performing Core Configuration and Management Tasks

3. Building Data-Driven Application

4. Configuring Alerts and Notifications

5. Building and Configuring Reports

6. Creating and Configuring Workflow Activities

7. Auditing and Diagnosing Service-Now

Service-Now and the ITIL framework

Service-Now is an IT service management tool and it follows the ITIL v3.0 framework but, now Service-Now is currently expanding its footprint into many other portfolios as well, such as legal management, marketing management, and cost management and so on.

How it works...

The ITIL v3.0 framework has five phases, but Service-Now has supporting modules or applications for the following ITIL phases only:

Service design
Service transition
Service operation

The following phases are not supported by Service-Now:

Service strategy
Continual service improvement
ITIL v3.0 Framework - Reference: https://en.wikipedia.org/wiki/ITIL
ITIL v3.0 Framework

See also

To read more about the ITIL framework please follow:

You have been reading a chapter from

ServiceNow Cookbook

Published in: Feb 2017

Publisher: Packt

ISBN-13: 9781785880520

© 2017 Packt Publishing Limited All Rights Reserved

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Authors (2)

Turner

Turner

Contacted on 06/10/2015

See other products by Turner

Ashish Rudra Srivastava

Ashish Rudra Srivastava

Ashish Rudra Srivastava is an ITIL and ServiceNow Certified Professional who has assisted multiple global organizations in ITSM, CRM, BPM, and Infrastructure management implementations and solution delivery. He works as a ServiceNow consultant, developer, and trainer and has trained numerous industry professionals in ITSM tools such as ServiceNow, BMC Remedy, and JIRA in the administration, development, and implementation arenas. He is a strategic partner to clients in the insurance and banking domains.

See other products by Ashish Rudra Srivastava

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