Additional Sales Cloud functionality

In this section, we explore the Objects in Sales Cloud that are in addition to those that enable the management of the core sales process such as Opportunities, Opportunity Products, Accounts, and Contacts. These Objects provide out-of-the-box options that provide a solution for organizations that have relatively lightweight requirements. Like the majority of Sales Cloud functionality, they can be customized and extended to your organization’s needs. If your organization has requirements that can’t be met by this functionality out of the box, you may also want to investigate the capability of Salesforce CPQ or other Cost, Price, Quote (CPQ) solutions available from the AppExchange before investing significant time in building a bespoke solution. You may still decide that customizing the standard functionality is your best option, but it is important to understand what third-party tools are available as part of coming to that decision...