Supporting tools and information
To get the most from this chapter, it would be useful to have a working knowledge of your organization’s strategy and values and understand the goals and the business case for the purchase of Sales Cloud.
The information you discover and define relating to the content of this chapter, such as defining implementation goals and scope, can be captured in standard business tools such as word processing and spreadsheet tools. Where your organization has project management tools, you may start to capture the overall implementation vision using these.
