Exercise – defining success
How has your organization defined "success" for your change project? Remember that this definition should not only describe a project that is successfully implemented, but also a change that is successfully and permanently adopted throughout the organization. Describe what success will look like in two or three bullet points, using a format similar to the one that follows:
1.
2
3
If you are using the case study, you may have defined success as:
All departments are using We Shop to do their purchasing
All departments are using standard business processes to purchase things
The use of We Shop has reduced the amount of wasteful spending in the organization
If you are using your current project and you weren't able to define what success looks like for the change in your organization, put this book down. Before you continue, you need to talk to your leadership team and ensure that there is a mutual understanding of how your organization will define and measure success. Go ahead, I'll be here when you get back.
