Selecting an app and its vendor

Now that we have seen what third-party apps are and how they can be useful to you, you might want to go to the Atlassian Marketplace and find as many useful apps as you can and install them into your own Jira instance. This is actually very dangerous and is often how people find themselves in difficult situations, such as during Jira upgrades.

As useful as third-party apps are, care must be taken when choosing and installing them. When choosing to install an app, there are several important factors to consider and you must do your due diligence:

• Is the app well maintained and supported? It does not matter whether an app is really good, as if it is not maintained and supported, you will not be able to get any help when you run into problems or need to upgrade Jira later. Take a look at the reviews from other users, see whether the app has a good track record of supporting multiple versions of Jira, and see whether the vendor has a support channel...