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Implementing Microsoft Dynamics 365 Customer Engagement

You're reading from   Implementing Microsoft Dynamics 365 Customer Engagement Configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions

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Product type Paperback
Published in Mar 2020
Publisher Packt
ISBN-13 9781838556877
Length 426 pages
Edition 1st Edition
Concepts
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Author (1):
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Mahender Pal Mahender Pal
Author Profile Icon Mahender Pal
Mahender Pal
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Table of Contents (14) Chapters Close

Preface 1. Introduction to Dynamics 365 CE FREE CHAPTER 2. Implementation Methodology 3. Requirement Gathering and Analysis 4. Preparing Functional and Technical Design Documents 5. Configuring Your Dynamics 365 CE Organization 6. Customizing Dynamics 365 CE 7. Extending Dynamics 365 CE 8. Integrating Dynamics 365 CE with Other Applications 9. Business Intelligence and Reporting 10. Testing and User Training Planning 11. Migration and Upgrade 12. Deployment and Go-Live Support 13. Other Books You May Enjoy

Preparing an end user training plan

The successful implementation of any Dynamics 365 CE project depends on how much the end user knows about the new system. End user training is one of the keys to the successful implementation of Dynamics 365 CE. End user training makes users more comfortable when using Dynamics 365 CE in production. The more they use Dynamics 365 CE for their day-to-day activities, the more the Dynamics 365 CE implementation will be considered successful. The most common reason for Dynamics 365 CE implementation failure is not using the Dynamics 365 CE application for day-to-day activities, and this could be for many reasons, such as lack of proper training, the slowness of the application, or performance issues. We'll talk about user training in more detail the next section.

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