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Hearing the Voice of the Customer
Hearing the Voice of the Customer

Hearing the Voice of the Customer: Boost your business revenue by interpreting the customer's voice

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Profile Icon Bill Inmon
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R$198.99
Paperback Jan 2018 153 pages 1st Edition
eBook
R$80 R$158.99
Paperback
R$198.99
Subscription
Free Trial
Renews at R$50p/m
Arrow left icon
Profile Icon Bill Inmon
Arrow right icon
R$198.99
Paperback Jan 2018 153 pages 1st Edition
eBook
R$80 R$158.99
Paperback
R$198.99
Subscription
Free Trial
Renews at R$50p/m
eBook
R$80 R$158.99
Paperback
R$198.99
Subscription
Free Trial
Renews at R$50p/m

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Key benefits

  • Acquire, store, and manage huge amounts of data
  • Understand the customer feedback in a computerized environment
  • Interpret the data to understand the customer needs

Description

Customer is king and hearing the voice of the customers is crucial for all businesses. This book will teach you how to listen to the customer’s voice in a world of modern technology. The book begins by explaining the importance of the customer's voice for a successful business and how to listen to the customer's voice and analyze it through various technologies such as OCR and voice transcription. You will also learn extraction processes such as textual extraction, transformation, and Load (ETL) processing, and turn the customer feedback into visualization using four major technologies. Moving ahead, you will analyze raw text using Taxonomy and analyze the customer feedback in the form of comments and surveys using textual ETL. You will study strategically and tactically techniques used by the corporations to become aware of the customer’s voice, and visualize the data in bar charts, continuous variable charts, pie charts, geographical chart and scatter diagrams. By the end of this book, you will be able to manage, build, and operate a corporate infrastructure that listens to the voice of the customer.

Who is this book for?

This is an ideal book for business owners, executives, and budding entrepreneurs who are interested in listening to the needs of the customers to increase revenue and market share and reduce expenses. A basic understanding of modern computer technology is recommended.

What you will learn

  • Find out the major challenges in listening to customer's voice
  • Use OCR to capture paper-based document images
  • Manage volumes of database
  • Use tableau Qlik and excel to visualize the data
  • Process customer complaints via textual ETL
  • Find out the different processes for refining the data
Estimated delivery fee Deliver to Brazil

Standard delivery 10 - 13 business days

R$63.95

Premium delivery 3 - 6 business days

R$203.95
(Includes tracking information)

Product Details

Country selected
Publication date, Length, Edition, Language, ISBN-13
Publication date : Jan 20, 2018
Length: 153 pages
Edition : 1st
Language : English
ISBN-13 : 9781634623315
Tools :

What do you get with Print?

Product feature icon Instant access to your digital eBook copy whilst your Print order is Shipped
Product feature icon Paperback book shipped to your preferred address
Product feature icon Download this book in EPUB and PDF formats
Product feature icon Access this title in our online reader with advanced features
Product feature icon DRM FREE - Read whenever, wherever and however you want
Estimated delivery fee Deliver to Brazil

Standard delivery 10 - 13 business days

R$63.95

Premium delivery 3 - 6 business days

R$203.95
(Includes tracking information)

Product Details

Publication date : Jan 20, 2018
Length: 153 pages
Edition : 1st
Language : English
ISBN-13 : 9781634623315
Tools :

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Frequently bought together


Stars icon
Total R$ 690.97
StartupPro: How to set up and grow a tech business
R$245.99
From Voices to Results -  Voice of Customer Questions, Tools and Analysis
R$245.99
Hearing the Voice of the Customer
R$198.99
Total R$ 690.97 Stars icon

Table of Contents

15 Chapters
Introduction Chevron down icon Chevron up icon
1: Value Chevron down icon Chevron up icon
2: Source Chevron down icon Chevron up icon
3: Technology Chevron down icon Chevron up icon
4: Taxonomies Chevron down icon Chevron up icon
5: Text Chevron down icon Chevron up icon
6: Visualization Chevron down icon Chevron up icon
7: Restaurants Chevron down icon Chevron up icon
8: Call Centers Chevron down icon Chevron up icon
9: Airlines Chevron down icon Chevron up icon
10: Surveys Chevron down icon Chevron up icon
11: Strategy Chevron down icon Chevron up icon
12: Infrastructure Chevron down icon Chevron up icon
13: Combinations Chevron down icon Chevron up icon
Index Chevron down icon Chevron up icon
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Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela