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Fundamentals of CRM with Dynamics 365 and Power Platform

You're reading from   Fundamentals of CRM with Dynamics 365 and Power Platform Enhance your customer relationship management by extending Dynamics 365 using a no-code approach

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Product type Paperback
Published in Oct 2020
Publisher Packt
ISBN-13 9781789950243
Length 644 pages
Edition 1st Edition
Concepts
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Author (1):
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Nicolae Tarla Nicolae Tarla
Author Profile Icon Nicolae Tarla
Nicolae Tarla
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Table of Contents (20) Chapters Close

Preface 1. Section 1 - Platform Structure and Extensibility Capabilities
2. Getting Started with Dynamics 365 FREE CHAPTER 3. Dynamics 365 Platform Structure 4. Section 2 - Default Modules Available with the Platform
5. Dynamics 365 Sales Application 6. Dynamics 365 Customer Service 7. Dynamics 365 Field Service 8. Dynamics 365 Project Service Automation 9. Dynamics 365 Marketing 10. Section 3 - Customization, Configuration, and Extensibility
11. Dynamics 365 Customer Engagement and Power Platform 12. Customizing Dynamics 365 13. Building Better Business Functionality 14. Section 4 - Integrations
15. Out-of-the-Box Integration Capabilities 16. Custom Integration Capabilities 17. Section 5 - Administration
18. Core Administration Concepts 19. Other Books You May Enjoy

Configuring server-based SharePoint integration

In the world of business, documents are at the core of most processes. From email attachments to network shares, documents are a central aspect of any business process.

Historically, sharing documents has had some challenges, especially with regards to collaboration.

Tools have now been created that allow multiple users to work on the same document. Document management was born from the need to work collaboratively on the same document.

SharePoint is such a tool, and it allows not only collaboration on the same document, but also versioning, metadata associated with a document, access control, and security through enterprise policies, retention, and other features. As such, this is a mature enterprise product with lots of features.

Within Dynamics 365, before SharePoint integration was available, documents were simply attached to a record's Notes field. While this works as a quick-and-dirty solution, it misses the mark on several aspects...

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