Enablers for enhancing agility

The following factors related to processes can significantly help enterprises to enhance agility. The enablers suggested are primarily derived from the principles of Kanban, which is a means to design, manage, and improve flow systems for knowledge work. [viii]

Optimize for outcomes

A process produces outputs, which should deliver a valuable outcome to the consumer and the enterprise as a whole as well. However, it is not uncommon that despite the output being optimal, the outcome is still unsatisfactory, for example, a restaurant serving burgers has designed and optimized the process for producing burgers with respect to speed, quality, and cost. However, if the customer is not satisfied with the burger then the outcome is poor, despite the outputs being optimal. If the customer finds the burger lacking in taste or the burger is too messy to eat, then despite the burger meeting the criteria of speed, quality, and cost, it has not delivered a valuable outcome...