Implementing best practices
Once planning is complete, we can start creating our chatbots. When doing so, there are some considerations that will make our life a lot easier.
Let's review some of these.
Starting small and building up
When implementing a chatbot for the first time, take a pilot approach. Create a bot with a smaller footprint, a reduced number of topics, and a smaller target audience. Monitor its usage during the pilot and identify a selected mix of simple and advanced topics that provide the most success. Then look at ways to improve and build on that to create a more robust offering.
As you expose the chatbot to a larger audience, you now have a framework of items to monitor for, as well as a defined approach to pushing enhancements.
Creation of the first bot versus additional bots
When you create your first chatbot, make sure to select the correct environment during the creation process.
On the creation of additional chatbots, it will...
