Conclusion

In this chapter, we introduced the value chain in software product delivery and explored how traditional ways of working brought inefficiencies, bottlenecks and gaps between users, business stakeholders, development teams, and operational teams.

We explored some of the techniques that have been used to plug these gaps and how a balanced focus on people, process, and technology is needed by all involved.

Finally, we introduced the open-source navigator tool called Mobius that connects discovery and delivery in an infinite loop and can connect strategy to product to operations with a common denominator of measurable outcomes. The Open Practice Library uses mobius on a foundation of culture and technology to navigate between an evolving number of open practices — many of which will be explained in subsequent chapters.

In the next chapter, we're going to outline how we'll approach the rest of the book by introducing our case study and the structure...