Scenario 2 – intermediate

Winnie runs a small gardening and landscaping service with a team member, Eugene. Winnie receives inquiries for quotations via a contact form on her website. These inquiries include the lead's name, email address, contact number, job location address, budget, preferred project date, and inquiry notes. She then creates a quotation by email and once a customer has accepted a quotation for a job with a response, Winnie adds the new customer details to her Rolodex and writes the agreed project dates in her diary. She then emails her colleague, Eugene, with the date, start time, number of hours, and location of the project. She does not book more than one project in a day to allow for travel time, all projects start at 09:00, and they never leave for the job before 07:00. On the day, the project starts, both she and Eugene check the weather separately to decide whether they need to take waterproof clothing just in case it rains. They both also have...