Summary

In this chapter, you have learned how to use automation rules to send custom email notifications to users, groups of users, or indeed any valid email address.

You have also learned how to send notifications to two of the most widely used chat systems, Slack and Microsoft Teams.

Finally, we have learned how to integrate with Twilio to send text messages via SMS to mobile phones.

With these skills, you will now be able to leverage automation rules to send customized notifications at exactly the right time and with the relevant contextual information, and this will encourage your users to take the desired actions.

In the next chapter, we will explore how to use automation rules to integrate with external systems that can accept web requests and how to accept requests from external systems.