The heart – managing the people and values

People don’t do their best work when they’re undervalued, underappreciated, or overlooked. Whether we realize it or not, the integration of AI into our workflows and routines can elicit a fear response in many people because of the way AI is being weaponized against human productivity. Bolstering your product experience with AI and managing proper expectations with the humans who build and support your product sends the message that the company is ready to evolve and that it’s bringing everyone with it.

Change is hard for people and the adoption of AI represents a significant step that needs to be properly communicated. It’s an opportunity to strengthen your connection to the employees at the company in a way that feels supportive and safe. It’s also a chance for the organization to help prepare internal teams for what AI integration will mean for them and the work they already do. This is particularly...