Summary
In this chapter, we configured PMM, Case Management, and V4S. We looked at various customizable standard options for each of the three applications. We also looked at the most important best practices for data integrity and security.
As with all Salesforce tools, many new options and updates are made available in every release to help you configure and customize applications so that they suit business processes and use cases. This chapter has also illustrated how important a Salesforce administrator's knowledge of standard Salesforce functionality is for configuring profiles, permissions, sharing rules, and streamlining the user interface for the best results.
In Chapter 12, Declarative Tools and Modules, you will require your Salesforce administrator skills to understand the options for customizable rollups, matching gifts, and the Open Source Commons Outbound Funds module.
