You're reading from The Salesforce Business Analyst Handbook Proven business analysis techniques and processes for a superior user experience and adoption

Product type Paperback

Published in Nov 2022

Publisher Packt

ISBN-13 9781801813426

Length 232 pages

Edition 1st Edition

Tools

Salesforce

Concepts

Business Process Management

Author (1):

Srini Munagavalasa

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Table of Contents (21) Chapters

Preface

1. Part 1: Planning and Analysis – BRD/Prioritized Product Backlog

2. Chapter 1: Identifying Requirements FREE CHAPTER

3. Chapter 2: Elicitation and Document Requirements

4. Chapter 3: Prioritizing Requirements

5. Chapter 4: Process Flows – “As-Is” versus “To-Be”

6. Chapter 5: Business Requirements Document

7. Part 2: Design, Development, and Testing – Iterative Cycles with Prototypes and Conference Room Pilots

8. Chapter 6: Solution Design and Functional Document

9. Chapter 7: Demonstrate Functionality Using Prototypes

10. Chapter 8: Exploring Conference Room Pilots

11. Chapter 9: Technical and Quality Testing

12. Chapter 10: Requirements Traceability Matrix

13. Part 3: End User Testing, Communication, Training, and Support

14. Chapter 11: User Acceptance Testing

15. Chapter 12: Communication and Knowledge Management

16. Chapter 13: End User Training

17. Chapter 14: Post Go-Live Support / User Forums

18. Assessments

19. Index

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Technical and Quality Testing

In the previous chapter, we discussed possible phases in which you can effectively plan your prototyping activities. You learned how to effectively facilitate CRP, how to manage scope creep, and some practical tips that will possibly benefit you during your CRP sessions.

Testing is exploring the system’s functionality and its usability in a systematic manner to find issues and report them as defects. After getting fixed, these defects will be retested.

In this chapter, we will cover technical and quality testing approaches and the role of the business analyst in making testing efforts effective and fruitful. We will review how to identify the skills needed by our tester, help them understand the intricacies of the system and business concepts, and aid them with identifying scenarios and the right set of usable test data.

We will cover the following topics in this chapter: