0

Explore Products

Best Sellers

New Releases

Books

Videos

Audiobooks

Free Learning

ServiceNow for Architects and Project Leaders

You're reading from ServiceNow for Architects and Project Leaders A complete guide to driving innovation, creating value, and making an impact with ServiceNow

Product type Paperback

Published in Dec 2022

Publisher Packt

ISBN-13 9781803245294

Length 252 pages

Edition 1st Edition

Tools

ServiceNow

Concepts

Virtualization

Authors (2):

David Zhao

Roy Justus

View More author details

Table of Contents (17) Chapters

Preface

1. Part 1 – Pursuit of Value

2. Chapter 1: Understanding the Value of ServiceNow FREE CHAPTER

3. Chapter 2: Recognizing and Avoiding Value Traps

4. Chapter 3: Capturing Value from your Implementation

5. Chapter 4: Planning an Implementation Program for Success

6. Part 2 – The Checklist

7. Chapter 5: Securing Your ServiceNow Instances

8. Chapter 6: Managing Multiple ServiceNow Instances

9. Chapter 7: Designing Effective Processes at Scale

10. Chapter 8: Platform Team Processes, Standards, and Techniques

11. Part 3 – From Success to Innovation

12. Chapter 9: Effectively Operating ServiceNow

13. Chapter 10: Artificial Intelligence in ServiceNow

14. Chapter 11: Designing Exceptional Experiences

15. Index

Why subscribe?

16. Other Books You May Enjoy

Optimizing experiences with user-facing AI

We have covered the various types of user experiences and outlined the approaches you should take to deploying them in light of the changing landscape of ServiceNow UI technology so far. In this section, we will cover some of the supporting but highly value-generating features of the ServiceNow platform that allow us to shape experience, not only through design but also through intelligence.

AI Search

The AI Search capability in ServiceNow is another multipurpose solution that is useful in improving the search experience of users in the Employee Center portal as well as surfacing relevant information to agents working in their respective workspaces.

AI Search utilizes sophisticated algorithms to find and rank information in a way that generates more meaningful results than prior generations of search technology. Specifically, AI Search utilizes a form of language processing known as semantic search and enhances this with a ranking...

The rest of the chapter is locked

Register for a free Packt account to unlock a world of extra content!

A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.

Unlock this book and the full library FREE for 7 days

Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of

Start free trial

Renews at €18.99/month. Cancel anytime

Authors (2)

Roy Justus

Roy Justus

Roy has spent his career automating and optimizing enterprise processes with a primary focus on the ServiceNow Ecosystem. His experience spans regional, national, and multinational firms across a broad array of industries where he has served in technical architecture and strategic advisory roles. Having spent years as the architect of large and complex deployments Roy now leads teams working on the cutting edge of the ServiceNow ecosystem to drive innovation and value from the best of the platform. Roy holds the Certified Master Architect designation as well as numerous other ServiceNow Certifications.

See other products by Roy Justus

David Zhao

David Zhao

David is a ServiceNow Certified Master Architect and leads the ideation, and creation of Enterprise Service Management best practices and thought leadership for Deloitte Canada's ServiceNow practice. He has led transformation programs all over the globe in the telecom, financial services, technology, and agriculture industries and has been involved in many ‘firsts', including one of the first and largest ServiceNow Customer Service Management implementations. David is highly passionate and knowledgeable about how organizations can effectively change their operations to better take advantage of new technologies (such as automation and AI). He lives with his family in Calgary and spends his spare time debating strangers on the internet.

See other products by David Zhao

Personalised recommendations for you

Based on your interests and search pattern

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Network Automation with Nautobot

Network Automation with Nautobot

This book will help you understand why a network source of truth is needed for long-term network automation success, which will in turn save you hundreds of hours in deploying and integrating Nautobot into network automation.

May 2024 27h 12m

NGINX HTTP Server

NGINX HTTP Server

Explore the power of NGINX with this guide covering an array of essential practical topics, including securing your infrastructure with automatic TLS certificates, placing NGINX in front of your existing applications, and much more.

May 2024 8h 44m

Mastering Azure Virtual Desktop

Mastering Azure Virtual Desktop

This updated edition will help you plan an Azure Virtual Desktop Architecture, implement its infrastructure, and manage its access and security. With content aligned with the exam objectives, it'll help you ace the Microsoft AZ-140 exam.

Jul 2024 23h 56m

Learn Ansible will teach you how to write Ansible Playbooks for deploying simple apps. This updated edition covers the latest Ansible features, helping you confidently implement Ansible in your daily workflows.

May 2024 13h 48m

HashiCorp Terraform Associate (003) Exam Guide

HashiCorp Terraform Associate (003) Exam Guide

This book will help you explore HashiCorp Terraform and prepare for Associate (003) certification, from understanding core concepts to advanced modules. You'll gain hands-on expertise, troubleshoot with confidence, and more.

May 2024 11h 28m

Kubernetes – An Enterprise Guide

Kubernetes – An Enterprise Guide

Navigate the complexities of Kubernetes and fully leverage its capabilities for enterprise applications. This edition dives into advanced deployments, groundbreaking techniques, and insights that will elevate your skills and redefine your expertise.

Aug 2024 22h 44m

Atlassian DevOps Toolchain Cookbook

Atlassian DevOps Toolchain Cookbook

Master setting up a DevOps toolchain using Atlassian tools and Open DevOps as a framework with this recipe-driven guide to automated testing, integration, deployment, observability, and incident management for streamlining development processes.

Jul 2024 16h 48m

AWS Certified Developer Associate Certification and Beyond

AWS Certified Developer Associate Certification and Beyond

This is your guide to passing the challenging AWS Certified Developer – Associate certification exam and setting yourself up for a rewarding career. Through a sample project, it explains how to design, architect, and implement applications on AWS.

Jul 2024 23h 40m

Implementing GitOps with Kubernetes

Implementing GitOps with Kubernetes

This book provides step-by-step tutorials and hands-on examples for effectively implementing GitOps practices in your Kubernetes deployments. You'll learn how to automate, monitor, and secure your infrastructure for efficient application delivery.

Aug 2024 14h 48m