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ServiceNow Cookbook

You're reading from   ServiceNow Cookbook Acquire key capabilities for the ServiceNow platform

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Product type Paperback
Published in Feb 2017
Publisher Packt
ISBN-13 9781785880520
Length 376 pages
Edition 1st Edition
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Authors (2):
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Dustin Turner Dustin Turner
Author Profile Icon Dustin Turner
Dustin Turner
Ashish Rudra Srivastava Ashish Rudra Srivastava
Author Profile Icon Ashish Rudra Srivastava
Ashish Rudra Srivastava
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Toc

Table of Contents (8) Chapters Close

Preface 1. Getting Started with Service-Now FREE CHAPTER 2. Performing Core Configuration and Management Tasks 3. Building Data-Driven Application 4. Configuring Alerts and Notifications 5. Building and Configuring Reports 6. Creating and Configuring Workflow Activities 7. Auditing and Diagnosing Service-Now

Working with workflow utilities


Utilities are useful workflows activates which are essential for the day to day workflow development, so let’s understand this with an example. For instance, if you want to set any value or you want to run any script or join two activities and so on, then you can choose the respective utilities for development purpose from the workflow core section.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin role.

How to do it...

  1. Open any standard web browser and type the instance address.

  2. Log in to the Service-Now instance using the credentials.

  3. On the left-hand side in the search box, type workflow, click on Workflow Editor Module under workflow application.

  4. Now click on workflow core section where you find Utilitie s activates so let’s understand some basics first:

    Workflow utilities

    • Branch: This activity is very useful when you want to split any work in more than one part based on condition, so for...

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