Building the interface

We've already spent some time with the ServiceNow interface. But some of the fundamentals of how the platform is used and what it provides deserve repeating.

If we rewind to our opening consideration that everything is in a database, ServiceNow provides two basic interfaces that we spend the majority of our time with: forms and lists. The form and the list are the two major views of data within ServiceNow. You can, of course, create custom user interfaces, and we'll cover those in Chapter 11, Making ServiceNow Beautiful with Service Portal and Custom Interfaces.

Lists

Lists show several records in a table, line by line. Pretty obvious, but let's break out of the frames and examine some URLs again. Remember how we navigated to a specific record in a field? Let's instead show a list of User records. The table name is suffixed with _list, with the usual .do. Here's an example:

http://<instance>.service-now.com/sys_user_list.do.

Note

You might be wondering what the .do...