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Salesforce.com customization handbook

You're reading from Salesforce.com customization handbook Customize Salesforce to automate your business requirements

Product type Paperback

Published in Sep 2014

Publisher

ISBN-13 9781849685986

Length 454 pages

Edition 1st Edition

Tools

Salesforce CRM

Concepts

CRM

Table of Contents (14) Chapters

Preface

1. Getting Started with Salesforce

2. User Management and Organization Administration FREE CHAPTER

3. Making Your Salesforce Data Secure – Security Settings in Salesforce

4. Domain Management, E-mail Administration, and Google Apps Settings

5. CRM Functions and Streamlining Business Requirements

6. Automating a Business Process

7. Concepts of Data Management

8. Reports and Dashboards in Salesforce

9. Chatter Configuration

10. Mobile Administration

11. Setting Up Deployment Processes

12. AppExchange – Extending Salesforce Functionality

Index

Chapter 1. Getting Started with Salesforce

The chapter starts with an overview of the Salesforce CRM and its architecture and takes the discussion forward to the various products of Salesforce.com. We will discuss ways to streamline sales processes and improve collaboration in an organization. By the end of this chapter, you will have learned how to create a Salesforce developer account. The following topics will be covered in this chapter:

Overview of the Salesforce CRM
Architecture of Salesforce
Various products of Salesforce
Streamlining the sales process
Improving collaboration in your organization
What makes Salesforce the most innovative company
Creating a Salesforce developer account

The rest of the chapter is locked

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