You're reading from Salesforce End-to-End Implementation Handbook A practitioner's guide for setting up programs and projects to deliver superior business outcomes

Product type Paperback

Published in Mar 2023

Publisher Packt

ISBN-13 9781804613221

Length 302 pages

Edition 1st Edition

Languages

Apex

Tools

Salesforce

Concepts

CRM

Author (1):

Kristian Margaryan Jørgen

View More author details

Table of Contents (21) Chapters

Preface

1. Part 1:The Pre-Development Phase

2. Chapter 1: Creating a Vision for Your Salesforce Project FREE CHAPTER

3. Chapter 2: Defining the Nature of Your Salesforce Project

4. Chapter 3: Determining How to Deliver Your Salesforce Project

5. Chapter 4: Securing Funding and Engaging with Salesforce and Implementation Partners

6. Chapter 5: Common Issues to Avoid in the Pre-Development Phase

7. Part 2: The Development Phase

8. Chapter 6: Detailing the Scope and Design of Your Initial Release

9. Chapter 7: Building and Testing Your Initial Release

10. Chapter 8: Common Issues to Avoid in the Development Phase

11. Part 3: The Roll-Out Phase

12. Chapter 9: Deploying Your Release and Migrating Data to Production

13. Chapter 10: Communicating, Training, and Supporting to Drive Adoption

14. Chapter 11: Common Issues to Avoid in the Roll-Out Phase

15. Part 4: The Continuous Improvement Phase

16. Chapter 12: Evolving Your Salesforce Org and DevOps Capabilities

17. Chapter 13: Managing Your Salesforce Data to Harvest the Fruits of Customer 360

18. Chapter 14: Common Issues to Avoid in the Continuous Improvement Phase

19. Index

Why subscribe?

20. Other Books You May Enjoy

To get the most out of this book

If you have some familiarity with basic business, CRM, and project management concepts, it will help you to get the most out of this book. Professional working experience with Salesforce is an advantage, but not a prerequisite to reading this book.

While Salesforce development and technical architecture are more well-defined domains, Salesforce delivery is less so. That is what this book aims to do – to offer a framework and a perspective.

I have been part of driving Salesforce implementations primarily for European companies operating locally and globally. Your views and experiences likely differ from mine. I hope to start a conversation and invite you to lean in and offer your perspectives on #BetterSalesforceDelivery.

Let’s go!