The wow factor

Every client has a list of must-have and good-to-have functionalities and features that they want you as an SA to consider. Definitely, the must-haves are things that are not negotiable, and without those functionalities and features, automation is not of much use to the client. But there is always a list of good-to-have things or a dream list of functionalities that, if added to the must-have list, can make the automation even better and more usable. It will make the client super happy, as they will not have expected this, giving them a surprise, and who doesn’t like good surprises? Also, getting extra for the same amount of money before a deadline is always welcome. It shows the willingness to go above and beyond.

I’m sure you get the idea. Now, the question is how to work on the wow factor, and how to identify what it takes to create that wow factor but, at the same time, not break the bank breaker or put too much burden on your team. The following...