Creating the service design and governance model
The final thing to do is to combine all the previous sections into a service design and governance model for multi-cloud environments. So, what should the contents be of a service design? Just look at everything we have discussed so far. We need a design that covers all the topics: requirements, identities and access management, governance, costs, and security. Let’s discuss these in detail.
Requirements
This includes the service target that will comprise a number of components. Assuming that we are deploying environments in the public cloud, we should include the public cloud platform as such as a service target. The SLA for Microsoft Online Services describes the SLAs and KPIs committed to by Microsoft for the services delivered on Azure. These are published on https://azure.microsoft.com/en-us/support/legal/sla/. For AWS, the SLA documentation can be found at https://aws.amazon.com/legal/service-level-agreements/....
