You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Creating favorite and linked reports

System Center 2016 Service Manager allows you to save the selections you make in the parameters section of the report window for future use. You can either save your settings for just yourself or create a linked report that will also be available to other users.

Getting ready

It is recommended that you follow the instructions from the previous recipe, Viewing SCSM reports, to get familiar with how to open reports using the Service Manager console.

How to do it...

The selections that you make in the parameter section of the report window can be stored as a favorite report, allowing you to access the report with the same selections at a later point in time. Favorite reports are personal and cannot be accessed by other users:

Open the report of your choice in the Service Manager console.
Make the desired selections in the parameters section of the report window. For example, follow the instructions in the Viewing SCSM reports recipe to create a list of incidents...