You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

View More author details

Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Analyzing data with Microsoft Excel

Online Analytical Processing (OLAP) cubes are a feature in System Center 2016 Service Manager that leverages the Service Manager Data Warehouse infrastructure to provide self-service Business Intelligence capabilities to the end user.

An OLAP Cube is a data structure that overcomes limitations of relational databases by providing rapid analysis of data. Cubes can display and sum up large amounts of data while also providing users access to the most granular of data. These cubes are stored in SQL Server Analysis Services databases. Self-service BI tools such as Excel and SQL Server Reporting Services can target these cubes and allow the user to analyze the data from multiple perspectives.

In this recipe, we are going to show you how you can use Microsoft Excel to allow your users to quickly and easily create simple reports by directly accessing OLAP cubes from Service Manager.