Power Virtual Agents attempts to extract information from the phrases entered by the user. This extracted information can be used to control the conversation's path. Power Virtual Agents uses entities to identify information in a textual phrase, for instance, names, dates, and numbers. Your chatbot can then use this information to decide on the appropriate next step in the conversation.
Entities are people, places, and things that a chatbot can identify from the phrases entered into a chatbot. Power Virtual Agents includes a set of pre-built entities for the most commonly used objects.
The benefit of entities is to reduce the number of questions asked by the chatbot. The following screenshot shows some of the pre-built entities included with Power Virtual Agents:
The pre-built entities include the ability to identify simple things such as colors, or yes/no and true/false. The Date and time entity can identify a date...
