Identify Support Options for Microsoft 365 Services
In this chapter, you’re going to look at how and when to engage support for your Microsoft 365 environment. It’s important to know the boundaries of a service, how to track and interrogate your environment’s health, and how to get help when you need it.
By the end of this chapter, you should be familiar with the performance and availability you can expect from Microsoft 365, as well as methods for obtaining support.
In this chapter, you’ll cover the following topics:
- Describe how to create a support request
- Describe support options for Microsoft 365 services
- Describe Service Level Agreements
- Determine service health status
