Adding a Q&A result
Adding a Q&A result in Microsoft Search allows you to directly answer common queries from users within your organization. This feature can guide users to the right information quickly and effectively by providing an answer directly in the search result itself, reducing clicks and the time spent browsing, thereby increasing productivity. It is especially useful for frequently asked questions about internal processes, HR inquiries, IT support, and more.
Getting ready
Ensure you have the necessary administrative rights; either a Global Administrator, Search Administrator, or Search Editor role is required to execute these steps.
How to do it…
- Navigate to the Search & intelligence admin center at https://admin.microsoft.com/#/MicrosoftSearch or by navigating to the Microsoft 365 admin center (https://admin.microsoft.com) and then Settings | Search & intelligence.
- In the Search & intelligence admin center, choose Answers...
