Motivation for the project
Tarence Limited wants to achieve several goals with its project. It is important to understand these goals and use them as guidance when making any design decisions. As goals might be conflicting in certain situations, a clear order of priority helps.
Cost reduction
Reduce the average 15-minute handling time down to less than 5 minutes for 90% of all manual validations.
Scaling up
Manage invoice validations for an expected year-by-year growth of 25% without increasing the workforce. This means that the effort required must be reduced by 25% every year.
Team upskill
Reduce and simplify manual steps to decrease fluctuation. This frees up time to responsibly manage more complex cases. Upskilling turns the team from a participant into the owner of the process.
