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Learning ServiceNow

You're reading from   Learning ServiceNow Get started with ServiceNow administration and development to manage and automate your IT Service Management processes

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Product type Paperback
Published in Mar 2017
Publisher Packt
ISBN-13 9781785883323
Length 358 pages
Edition 1st Edition
Languages
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Authors (2):
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Sylvain Hauser Sylvain Hauser
Author Profile Icon Sylvain Hauser
Sylvain Hauser
Tim Woodruff Tim Woodruff
Author Profile Icon Tim Woodruff
Tim Woodruff
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Toc

Table of Contents (14) Chapters Close

1. The Interface FREE CHAPTER 2. Lists and Forms 3. UI Customization 4. Understanding Data and Relationships 5. Tasks and Workflows 6. UI and Data Policies 7. User Administration and Security 8. Introduction to Scripting 9. The Server-side Glide API 10. The Client-side Glide API 11. Server-side Scripting 12. Client-side Scripting 13. Debugging 14. Pro Tips

Data Policies


Data Policies, unlike UI Policies, execute on the server. They are closely linked to UI Policies in terms of behavior and functionality. They can even be "used as" UI Policies on the client, when implemented (however, with limited functionality). Strangely, Data Policies reside in the sys_data_policy2 table. That 2 is not a typo; it has been that way at least as far back as Eureka.

Data Policies allow you to prevent certain changes on the server, by rejecting database updates that don't fit the criteria laid out in the data policy. You can either prevent edits by making a field read only, or you can require a field value by making a field Mandatory, using a Data Policy rule.

While Data Policies can be used as UI Policies on the form, they do not have the exact same functionality as a UI Policy. You cannot, for example, make a field visible or hidden using data policies, because there is no server-side equivalent of a contextually hidden field. There is also no Advanced view,...

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