The Help Desk project

In this exercise, we will continue our setup for the project we have created in the previous chapter. We will add the following configurations to our project:

• A set of new issue types that are specific to our help desk project

• A new scheme to limit the selection of issue types

Creating issue types

Since our project is for a help desk support team, the default issue types that come with JIRA are not appropriate for this purpose. For this reason, let's create our own issue types and associate them to the project. For this exercise, we will create two new issue types, incident and ticket.

The first step to set up an issue type association is to create the two issue types we need, incident and ticket:

1. Browse to the Manage Issue Types page.

2. Click on the Add Issue Type button.

3. Type in Incident for the Name field.

4. Click on the select image link to bring up the Icon selection page.

5. For the ticket issue type, let's select the unused exclamation icon.

6. Click on Add to create the new Ticket...